Author Profile

Gareth Herschel

Gareth Herschel

VP Analyst

28 years at Gartner,  30 years' experience

Location:  GA USA  |  Language(s):  English

Roles and Responsibilities

Gareth Herschel is VP analyst at Gartner with too many years of industry experience. At various times he has researched the role of analytics in improving the customer experience as well as how organizations can work with service providers. He is fascinated by the role of analytics and psychology in decision making, and passionate about helping organizations intentionally design the way decisions are improved. His current research focuses on the alignment of data and analytics with organizational culture and decision making.


Previous Experience

Previously, Mr. Herschel trained as a Business Analyst in finance and logistics. Since joining Gartner, he has covered a variety of research topics. Was the Agenda Manager for the Analytics Research team and is a frequent keynote presenter for the Data and Analytics conference.

Professional Background

  • IBM, Business Strategy and Modeling Analyst, 1 year
  • ICL, Logistics Analyst, 1 year


  • Business Administration, University of Bath, England, With Honors