Analyst Profile

Charley Rich

Charley Rich

Sr Director Analyst

3 years at Gartner ,  38 years industry experience

Roles and Responsibilities

Charley Rich is a Research Director in the IT Operations Management group focusing on providing guidance to users and providers of APM and AIOps solutions. Mr. Rich comes with over 30 years of experience as a Software Product Management Executive having built many innovative APM, big data analytics, SaaS and UI solutions. He was a key contributor to four highly successful startups, receiving the General Manager's Award at IBM and the President's Award at Tivoli. He resides in Long Island, NY and works from his home office.


Previous Experience

At his previous employer, Mr. Rich was responsible for driving the product direction for a SaaS Big Data Analytics solution that included machine learning, real-time visualization, and operational analytics: - Driving the product requirements process - Designed the UI and user experience (UX) - Managed the UI, machine learning and analytics development teams - Winner of an IBM Beacon Finalist Award for SaaS solutions - Experienced in managing offshore development teams

Professional Background

EMC/SMARTS, Director Product Management, 5 years
IBM, WW Product Manager for Tivoli Application Dependency Discovery Mgr. (TADDM), 3 years
Nastel Technologies (jKool), VP Product Management, 8 years

Industry Awards/Accolades

General Manager's Award at IBM
President's Award at Tivoli


B.A., State University, Stony Brook
Computer Science, NYU



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