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The majority of IT self-service deployments are not designed with the end user in mind. IT organizations should employ the same self-service techniques consumer service providers use to increase uptake and satisfaction levels.
Table of Contents
Engage the Business to Determine Appetite, Aptitude and Expectations for IT Self-Service
Identify Genuine Opportunities for IT Self-Service
Use Analogies From B2C Self-Service to Develop an IT Self-Service Strategy
Assign Resources Promote, Familiarize and Incentivize the Business in the IT Self-Service Experience
- Engage the Business to Determine Appetite, Aptitude and Expectations for IT Self-Service
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