Design IT Self-Service for the Business Consumer


Archived Published: 19 February 2014 ID: G00258742

Analyst(s):

Purchase this Document

Price: $195.00 USD (PAGES: 8)

To purchase this document, you will need to register or sign in above.

Summary

The majority of IT self-service deployments are not designed with the end user in mind. IT organizations should employ the same self-service techniques consumer service providers use to increase uptake and satisfaction levels.

Table of Contents

  • Introduction
  • Analysis
    • Engage the Business to Determine Appetite, Aptitude and Expectations for IT Self-Service
    • Identify Genuine Opportunities for IT Self-Service
    • Use Analogies From B2C Self-Service to Develop an IT Self-Service Strategy
    • Assign Resources Promote, Familiarize and Incentivize the Business in the IT Self-Service Experience
  • Gartner Recommended Reading
© 2014 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

Why Gartner

Gartner delivers the technology-related insight you need to make the right decisions, every day.

Find out more

Call +1 855-515-4486 or contact us

to become a Gartner client.