Forecast Analysis: Business Process Outsourcing, Worldwide, 1Q14 Update


Archived Published: 15 May 2014 ID: G00261927

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Summary

Gartner's 1Q14 business process outsourcing forecast reflects buyer decisions previously withheld due to economic uncertainty releasing energy into the market. Based on various indicators, Gartner forecasts a compound annual growth rate of 5.6% from 2012 through 2017 and growth of 6.2% in 2014.

Table of Contents

  • Analysis
    • Introduction
    • Noteworthy Changes in the Forecast and Macrolevel Influences
      • Demand Creation
      • Expansion of BPaaS
      • Rise of Hybrid BPO Services
      • Growth in First-Time BPO Adoption
      • Improving Economic Conditions
      • Significant Provider Results
    • BPO Market Results by Process Domain
    • BPO Market Results by Geographic Region
      • North America
      • Western Europe
      • Asia/Pacific
      • Japan
      • Latin America
  • Assumptions
    • BPO Market Size and Historical Activity
    • BPO Sales Pipeline and Contract Signings
    • BPO Purchasing Trends
    • Business and Financial Conditions
    • Economic and Employment Data
    • Political and Regulatory Climates
    • Evolving BPO Business Models and Delivery Architectures
  • Market Model
    • Forecast Components
      • BPO Spending Forecast
    • Influencing Factors
      • BPO Market Size and Historical Activity
      • BPO Sales Pipeline and Contract Signings
      • BPO Purchasing Trends
      • Business and Financial Conditions
      • Economic and Employment Data
      • Political and Regulatory Climate
      • Evolving BPO Business Models and Delivery Architectures
    • Connections
      • Political and Regulatory Climate > BPO Purchasing Trends > BPO Spending
  • Gartner Recommended Reading
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