Modernizing HR Service Delivery for the Digital Workforce


Archived Published: 01 June 2016 ID: G00301618

Analyst(s): |

Purchase this Document

Price: $195.00 USD (PAGES: 8)

To purchase this document, you will need to register or sign in above.

Summary

Today's workforce is becoming more global, mobile, social and flexible. Concurrently, workforce expectations for consumer-grade experiences are rising. Meeting the expectations of this modern workforce requires HR and IT leaders to take a fresh look at HR service delivery technologies and models.

Table of Contents

  • Introduction
  • Analysis
    • Adopt or Enhance a Specialized Knowledge-Base/Portal Approach (Tier 0)
      • Technologies
      • Practices
    • Adopt or Enhance an Integrated Case Management Tool (Tiers 1 and 2)
      • Technology
      • Practices
    • Establish a Clear Governance Model for Content, Process and Technology
      • Content Governance
      • Process and Technology Governance
  • Gartner Recommended Reading
© 2016 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

Why Gartner

Gartner delivers the technology-related insight you need to make the right decisions, every day.

Find out more

Call +1 800 213 4848 or contact us

to become a Gartner client.