Gartner Analyst

Jen Phillips Kirkwood

Sr Director Analyst

Jen helps CHROs and HR leaders determine where AI can create value, how to implement and scale it, how to measure its impact, and how to govern it responsibly. She distills the hype to reality; translating rapidly evolving AI and technology capabilities into practical HR and workforce strategies that deliver business value.

Previous experience

28+ years leading global HR technology and workforce transformation initiatives

Former IBM Executive leading Data & AI practice for HR & Talent

Former Vice President, Future of Work, ADP

Executive Fellow on Generative AI, World Economic Forum

Appointed to IBM Global AI Ethics Board, advising on responsible AI use cases and governance globally

Trusted advisor to CIOs, CHROs, executive leadership teams, and Boards

Professional background

IBM, Executive Partner, Data & AI Leader, HR Transformation, 4 years

World Economic Forum , Executive Fellow, GenAI, 2 years

ADP , VP Future of Work, 25 years

Education

John Hopkins Data Science Certification & Specialization

BA Business, Michigan State University

IBM Academy Certifications – AI Ethics, Data Privacy, Generative AI, Design Thinking

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Top Issues That I Help Clients Address

01

Define the CHRO’s role in AI strategy and leadership — including where HR should lead, where it should partner with IT and other enterprise functions, and how AI changes the HR operating model.

02

Determine where AI can create greatest value in HR and the workforce — identifying, evaluating and prioritizing AI and vendors use cases based on business value, workforce impact, feasibility and

03

ove AI from experimentation to implementation and scale — translating pilots and emerging capabilities into practical roadmaps, operating-model changes, technology decisions and adoption strategies.

04

Demonstrate the business and workforce value of AI investments — establishing meaningful measures of ROI, productivity, experience, workforce outcomes and enterprise value.

05

Govern AI responsibly while enabling innovation — creating practical governance, decision rights, risk mitigation and ongoing oversight that build trust without unnecessarily slowing adoption.