Matt Miller is a Vice President Analyst covering the banking, payments and financial services industries within Gartner's Tech Product Manager Team. Mr. Miller conducts in-depth research and analysis to guide Chief Product Officers and senior executives in strategic decision-making across the financial services sector. He advises technology service providers and financial institutions on payments innovation, digital payments, regulatory compliance, and digital banking platforms. His guidance helps clients leverage artificial intelligence in banking to enhance product strategies, navigate market trends, and drive industry advancements.
Prior to Gartner, Mr. Miller served as Head of Product at Paze, where he led the 0-to-1 creation of a multi-bank digital wallet serving over 200 million consumers and scaled the team to 95+ employees. Previously, he served as Head of Digital at Central Pacific Bank, overseeing digital roadmaps and vendor management, and spent years at Mastercard, China UnionPay and American Express leading global product innovation, major wallet deployments (including Apple Pay), and strategic partnerships with global technology firms.
First Light Payment, Principal, 2 years
Paze - Early Warning Services, Head of Product, 2 years
Central Pacific Bank, SVP - Digital Product, 1 years
Mastercard, VP - Product Management, 5 years
China UnionPay, VP - Digital Product, 1 years
American Express, Director - Product, 4 years
Banking and Investment Services Technology Management
M.B.A., Thunderbird School of Global Management
B.A., University of Florida
Payments innovation, AML and Fraud, PCI Compliance, Card Issuing