Gartner Analyst

Tim McCormack

Sr Director Analyst

Tim McCormack advises enterprise IT leaders on Digital Employee Experience (DEX), endpoint management, and End User Computing (EUC) strategy. His research and advisory work focuses on technology evaluation and selection, digital workplace maturity, operating models, and improving employee experience through effective technology management. He helps organizations navigate complex decisions, assess competing approaches, and develop practical strategies that align technology investments with business outcomes.

Previous experience

Tim led enterprise End User Computing and Digital Employee Experience initiatives, with responsibility spanning technology strategy, engineering, operations, and service improvement. His work included developing technology roadmaps, evaluating and implementing enterprise platforms, leading multidisciplinary teams, and advancing endpoint management, digital experience monitoring, automation, and software asset management capabilities. He collaborated with business and technology leaders to translate strategic objectives into practical solutions while balancing operational efficiency, employee experience, and long-term technology investments.

Professional background

Edward Jones, Team Leader, 6 years

Centene, Corp., Technical Architect, 5 years

Enterprise Holdings, Lead Systems Engineer, 6 years

Education

M.S. Applied Analytics, Saint Louis University

B.S. Information Technology, Lindenwood University

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Top Issues That I Help Clients Address

01

Selecting and optimizing Digital Employee Experience platforms.

02

Modernizing endpoint management strategies and platforms.

03

Moving from reactive IT support to proactive experience management.

04

Improving digital workplace maturity, operating models, and governance.

05

Using AI, automation, and telemetry to improve employee experience and IT operations.