Gartner Research

Infrastructure, Operations and Cloud Management for Technical Professionals Primer for 2019

I&O and cloud management are crucial elements of business agility and scalability for the modern era.

Analyst: Douglas Toombs

CIOs are counting on infrastructure and operations (I&O) technical professionals to deliver a robust set of data processing capabilities to their organizations to meet the demands of digital business. This research focuses on the technical evolution of infrastructure, operational processes and human capabilities that enable and enhance business agility.

The topics covered in this primer include:

  • Hybrid IT management strategies
  • Modernizing IT for DevOps, PlatformOps and AIOps
  • IT service management and governance
  • Cost management and resource optimization

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