Gartner Research

Service Providers: Align Deal Constructs to Buyer Expectations

Discover how buyers expect to pay for services now and in the future

Analysts: Matthew Brown, Katie Gove

Technology and business services providers offer a variety of different commercial models to buyers. Buyers demand this flexibility in order to align service provider fees to the timing and magnitude of financial ROI or operational impact they expect to see from the services they purchase. 

Explore the various commercial constructs that service buyers evaluate to align contracts with their business needs.

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