Published: 13 August 2010
Summary
2010 was a transformative year for CRM. Ongoing consolidation, collaboration, social media and context-aware computing reshaped CRM capabilities and, as a result, market demand. Use this listing of CRM vendors to help select the right vendor for your organization's needs.
Included In Full Research
Analyst(s):
Sharon A. Mertz,
Tsuyoshi Ebina
,
Carol Rozwell
,
Chris Fletcher
,
Gareth Herschel
,
Robert P. Desisto,
Jim Davies
,
Kimberly Collins
,
Steve Cramoysan
,
Matthew Goldman
,
Denise Ganly
,
TJ Singh
,
Michael Maoz
,
Johan Jacobs,
Michael Dunne,
John Radcliffe,
Ed Thompson
,
Adam Sarner
,
Gene Alvarez
,
Twiggy Lo
,
Drew Kraus