Published: 13 August 2010
2010 was a transformative year for CRM. Ongoing consolidation, collaboration, social media and context-aware computing reshaped CRM capabilities and, as a result, market demand. Use this listing of CRM vendors to help select the right vendor for your organization's needs.
Analyst(s): Sharon A. Mertz, Tsuyoshi Ebina , Carol Rozwell , Chris Fletcher , Gareth Herschel , Robert P. Desisto, Jim Davies , Kimberly Collins , Steve Cramoysan , Matthew Goldman , Denise Ganly , TJ Singh , Michael Maoz , Johan Jacobs, Michael Dunne, John Radcliffe, Ed Thompson , Adam Sarner , Gene Alvarez , Twiggy Lo , Drew Kraus
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