Published: 13 August 2010
2010 was a transformative year for CRM. Ongoing consolidation, collaboration, social media and context-aware computing reshaped CRM capabilities and, as a result, market demand. Use this listing of CRM vendors to help select the right vendor for your organization's needs.
Analysts:
Sharon A. Mertz, Tsuyoshi Ebina, Carol Rozwell, Chris Fletcher, Gareth Herschel, Robert P. Desisto, Jim Davies, Kimberly Collins, Steve Cramoysan, Matthew Goldman, Denise Ganly, TJ Singh, Michael Maoz, Johan Jacobs, Michael Dunne, John Radcliffe, Ed Thompson, Adam Sarner, Gene Alvarez, Twiggy Lo, Drew Kraus
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