Gartner Research

Successful Approaches to Business Process Improvement

Published: 13 June 2013

ID: G00251411

Analyst(s): John P. Roberts


This research provides examples of how enterprises are approaching investments to improve business processes.

Table Of Contents
  • Key Challenges



  • Secure Strong Leadership From the CEO/COO to Drive Enterprisewide Process Transformation
  • For Enterprises Relatively Immature in BPM, Begin by Focusing on Cost-Driven, Transactional, Business-Rule-Driven Processes
  • For Enterprises Focusing on Innovation, Implementation Requires Attention to Culture Change, People, Processes and Technology

Case Study

  • LeasePlan Australia

Case Study

  • South Carolina Department of Health and Human Services


  • Dr. Michael Rosemann, Head of the Information Systems School, Science and Engineering Faculty, and Co-founder of the BPM Discipline, Queensland University of Technology

Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.