Published: 28 October 2013
Summary
Gartner has identified 15 business process management skills that are critical to the success of any BPM project. Business process directors and senior IT managers should perform a skills gap analysis to ensure their teams improve weak competencies and gain those they lack.
Included in Full Research
- BPM Requires a Mix of Transformational, Operational and Technical Competencies
- Five Transformational Skills Ensure Successful Change Management
- Skill No. 1 — Building the BPM Business Case and Vision
- Skill No. 2 — Project Management
- Skill No. 3 — Knowledge of Organizational Structure and Culture
- Skill No. 4 — Communication
- Skill No. 5 — Organizational Change Techniques
- Five Operational Skills Help Identify Problems and Improve Performance
- Skill No. 6 — Business Process Discovery
- Skill No. 7 — Business Process Modeling, Analysis and Design
- Skill No. 8 — Business Process Governance and Process Policy Management
- Skill No. 9 — Process Performance Management
- Skill No. 10 — Constructing a BPM Methodology Toolbox
- Five Technical Skills for Building and Evolving Solutions to Support Process Improvement
- Skill No. 11 — Solution Architecture and Design
- Skill No. 12 — BPM Technology Product Knowledge
- Skill No. 13 — Agile and Model-Driven Application Development (AD)
- Skill No. 14 — Business Process Optimization and Simulation
- Skill No. 15 — User Experience Design
- Develop an Action Plan to Train Your BPM Team in These Skills