Gartner Research

Conversational AI to Shake Up Your Technical and Business Worlds

Published: 30 September 2016

ID: G00315689

Analyst(s): Tom Austin, Magnus Revang , Mark Hung


Enterprise architecture and technology innovation leaders must prepare for conversational AI platforms, applications, chatbots and other virtual agents (which serve as the visible or audible face of conversational AI), and the significant new business opportunities and issues they will usher in.

Table Of Contents


  • What You Need to Know
  • Reference
    • Background
    • New Platform Paradigm
    • Forward-Looking Perspective
    • Impacts and Recommendations

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