Gartner Research

Magic Quadrant for Field Service Management

Published: 03 November 2016

ID: G00273835

Analyst(s): William McNeill , Jason Wong , Michael Maoz , Jim Robinson

Summary

The FSM market is growing rapidly in response to proven business results from projects and technology developments in mobility, SaaS and machine learning. Application leaders on product selection projects should use this assessment of qualifying vendors as part of their evaluation process.

Table Of Contents

Market Definition/Description

Magic Quadrant

  • Vendor Strengths and Cautions
    • Astea International
    • ClickSoftware
    • Comarch
    • Coresystems
    • FieldAware
    • IFS
    • Microsoft
    • Oracle
    • OverIT
    • Praxedo
    • Retriever Communications
    • SAP
    • ServiceMax
    • ServicePower
    • Verisae
  • Vendors Added and Dropped
    • Added
    • Dropped
    • Honorable Mentions

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
    • Product/Service
    • Overall Viability (Business Unit, Financial, Strategy and Organization)
    • Sales Execution/Pricing
    • Market Responsiveness and Track Record
    • Marketing Execution
    • Customer Experience
    • Operations
  • Completeness of Vision
    • Market Understanding
    • Marketing Strategy
    • Sales Strategy
    • Offering (Product) Strategy
    • Business Model
    • Vertical/Industry Strategy
    • Innovation
    • Geographic Strategy
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players

Context

Market Overview

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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