Gartner Research

Gartner Magic Quadrant for Managed Workplace Services, Europe

Published: 11 January 2017

Summary

Gartner positions 15 providers in the European MWS market according to their execution and strategic vision for the future of MWS. Our analysis of key trends, providers and offerings helps sourcing and vendor management leaders choose the right provider in a crowded, critical market.

Included In Full Research

  • Managed Workplace Services
    • Definition: European Countries
  • Vendor Strengths and Cautions
    • Atos
    • Capgemini
    • Cognizant
    • Computacenter
    • CSC
    • Dell Services
    • Fujitsu
    • Getronics/GWA
    • HCL Technologies
    • HPE (Enterprise Services)
    • IBM
    • Stefanini
    • T-Systems
    • Unisys
    • Wipro
  • Vendors Added and Dropped
    • Added
    • Dropped
  • Inclusion Criteria
  • Ability to Execute
    • Service Capabilities
    • Overall Viability (Business Unit, Financial, Strategy, Organization): Financials
    • Sales Execution and Pricing
    • Market Responsiveness and Track Record
    • Marketing Execution
    • Customer Experience
    • Operations
  • Completeness of Vision
    • Market Understanding
    • Marketing Strategy
    • Sales Strategy
    • Offering Strategy
    • Business Model
    • Vertical/Industry Strategy
    • Innovation
    • Geographic Strategy
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players
  • Evaluate Gartner's Vendor Positioning to Find Candidates That Meet Your Specific Requirements
  • Windows 10, a Catalyst of Change
  • Unified Workspaces and the Role of Analytics and Artificial Intelligence
  • Persona-Based Services
  • As a Service
  • IoT
  • Mobility
  • Final Considerations

Analysts:

Gianluca Tramacere Nikos Drakos Federica Troni

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The Magic Quadrant: Your view into smarter technology purchases

How does a Gartner Magic Quadrant™ work?

A Magic Quadrant is a tool that provides a graphical competitive positioning of technology providers to help you make smart investment decisions. Thanks to a uniform set of evaluation criteria, a Magic Quadrant provides a view of the four types of technology providers in any given field:

Leaders execute well against their current vision for changing market rules but do not yet execute well.

Visionaries understand where the market is going or have a vision for changing market rules but do not yet execute well.

Niche Players focus successfully on a small segment or are unfocused and do not out-innovate or outperform others.

Challengers execute well today or may dominate a large segment but do not demonstrate an understanding of market direction.

The Magic Quadrant is more than just a diagram. You also get:

Custom category weighting

Weight critical vendor categories to get insights tailored to your business priorities.

Historical perspective

See how the vendor space has evolved through the years to better understand overall trends and upstarts.

User reviews

Read what your peers have to say about the solutions they've implemented.

Gartner Magic Quadrant is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We work with you to select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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