Gartner Research

Introducing the Gartner Digital Government Maturity Model 2.0

Published: 20 July 2017

ID: G00334525

Analyst(s): Rick Howard , Andrea Di Maio


Making steady progress in transforming public services requires government CIOs to assess where their organization stands in relation to its goals and take strategic steps to increase digital maturity. Gartner's Digital Government Maturity Model provides CIOs with a framework for that purpose.

Table Of Contents


  • What You Need to Know
  • Introduction
  • The Gartner Digital Government Maturity Model
  • The Levels of Digital Government Maturity
    • Level 1 — Initial (E-Government)
    • Level 2 — Developing (Open)
    • Level 3 — Defined: Data-Centric
    • Level 4 — Managed: Fully Digital
    • Level 5 — Optimizing: Smart

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