Gartner Research

IT Key Metrics Data 2018: Executive Summary

Published: 11 December 2017

ID: G00341718

Analyst(s): Eric Stegman , Linda Hall , Shreya Futela , Disha Badlani


This research contains enterprise-level IT spending and staffing metrics, as well as business productivity ratios for 21 vertical industries, collected throughout 2017 from a global audience. It provides an overall summary of the Key Industry Measures from the IT Key Metrics Data report series.

Table Of Contents


  • How Does Your IT Organization Stack Up Against the Competition?
    • IT Key Metrics Data Research Background
    • IT Key Metrics Data Key Industry Measures Overview
    • Using This Research
    • Gartner’s ITBudget Tool: Compare Your IT Metrics to Your Industry
    • Gartner IT Key Metrics Data Series
    • IT Key Metrics Data Source
    • Data Variations
  • Demographics
  • 2017 IT Investment Measures
    • Total IT Spending/Budget Definition
    • Points of Clarification
    • IT Intensity
    • IT Spending as a Percent of Revenue, 2017
    • IT Spending as a Percent of Operating Expense, 2017
    • IT Spending per Employee, 2017
    • IT Spending Percent Change, 2016 to 2017
  • 2018 Outlook
    • IT Spending Percent Change, 2017 to 2018
    • IT Spending as a Percent of Revenue, 2018 Projected
    • IT Spending as a Percent of Operating Expense, 2018 Projected
    • IT Spend per Employee, 2018 Projected
  • IT Budget Distributions: Uncover the Facts
    • IT Operational Versus Capital Spending
    • Strategic IT Spending Portfolio: Run, Grow and Transform the Business IT Spending
    • IT Spending by Funding Source
    • IT Spending by Asset Category, 2017
    • Distribution of IT Spending by IT Functional Area, 2013 to 2017
  • IT Staffing Trends
    • IT Full-Time Equivalents as a Percent of Employees
    • Distribution of IT FTEs: Insourced versus Contractor, 2017
    • Distribution of IT Staff by Role
    • Distribution of IT Staff by IT Functional Area
  • Conclusions
  • Related IT Key Metrics Data Research
  • Appendix: Exploring Gartner's Prescriptive Benchmark Analytics Capabilities
    • Gartner Benchmark Analytics and Case Studies

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