Gartner Research

Avoid These 'Bottom 10' Monitoring Worst Practices

Published: 17 May 2018

ID: G00310667

Analyst(s): Sanjit Ganguli , Pankaj Prasad , Vivek Bhalla , Padraig Byrne


This research identifies 10 common monitoring "worst practices" that can increase costs, lengthen outages, delay problem corrections and lead to unhappy customers. I&O leaders should assume that some of these practices exist in their organizations and work to mitigate or eliminate them.

Table Of Contents
  • Key Challenges


  • What Is Tactically Right Can Be Strategically Wrong


  • Avoid the Worst ITOM Monitoring Cultural Practices
    • 1. Blindly Repeating One's Predecessor's Steps
    • 2. The Cross-Domain Blame Game
    • 3. Inability to Articulate Business Value
    • 4. Always Firefighting
  • Avoid the Worst ITOM Monitoring Technological Practices
    • 5. Tool Sprawl
    • 6. Technology Focus (Over People and Process)
    • 7. Death by a Hundred (Zombie) Metrics
  • Avoid the Worst ITOM Monitoring Financial Practices
    • 8. Auto-Renewing Maintenance/Subscriptions
    • 9. Checklist Mentality
    • 10. Only Shortlisting Magic Quadrant Leaders

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