Gartner Research

2018 Strategic Roadmap for I&O Automation

Published: 25 May 2018

ID: G00335743

Analyst(s): Robert Naegle , Terrence Cosgrove


To successfully support demanding business requirements as well as digitalization initiatives, I&O leaders need to build a roadmap to take their I&O automation capabilities to the next level.

Table Of Contents


  • Digital Business Platforms Require New I&O Capabilities
  • Driving DevOps Scalability
  • Knowledge and Analytics Enhance Automation
  • Future State
    • Automation Enables I&O to Respond to Business and Market Demands, Not Just Improve Execution of Existing Processes
    • Organizations Will Deliver IT Services Based on Pace Layering and Bimodality
    • Immutable Infrastructure Enables Quick Response to Business, Security and Compliance Demands
    • I&O Automation Will Strike an Early Balance Between Prescriptive Workflow (80%) and Intelligent/Artificial Intelligence (AI)/Machine Learning (ML)-Based Approaches (20%)
  • Current State
    • Automation Is Reactive With Unclear Business Benefit
    • I&O Does Not Respond Quickly Enough to Demands From Key Stakeholders (e.g., Business Partners, IT Security)
    • Organizations Primarily Manage Mode 1, Task-Level Services
    • High Levels of Cultural Resistance to Automation
  • Gap Analysis and Interdependencies
  • Migration Plan
    • Higher Priority
    • Medium Priority
    • Lower Priority

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