Gartner Research

Magic Quadrant for Data Center Outsourcing and Hybrid Infrastructure Managed Services, North America

Published: 18 June 2018

ID: G00351103

Analyst(s): William Maurer , Stephanie Stoudt-Hansen , Mark Ray , Robert Naegle , David Ackerman

Summary

Gartner analyzes the execution and strategic vision of 20 leading service providers and their DCO/HIMS and cloud service offerings of almost $20 billion in annual revenue in North America. Sourcing and vendor management leaders can use this analysis to select a strategic provider from this market.

Table Of Contents

Market Definition/Description

  • Definitions
  • Geographies

Magic Quadrant

  • Vendor Strengths and Cautions
    • Accenture
    • Atos
    • Capgemini
    • CenturyLink
    • CGI
    • Cognizant
    • DXC Technology
    • Ensono
    • Fujitsu
    • HCL Technologies
    • IBM
    • Infosys
    • NTT DATA
    • Sungard AS
    • Tata Consultancy Services
    • Tech Mahindra
    • T-Systems
    • Unisys
    • Wipro
    • Zensar
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
    • Product or Service
    • Overall Viability
    • Sales Execution/Pricing
    • Market Responsiveness/Track Record
    • Marketing Execution
    • Customer Experience
    • Operations
  • Completeness of Vision
    • Market Understanding
    • Marketing Strategy
    • Sales Strategy
    • Offering (Product) Strategy
    • Business Model
    • Vertical/Industry Strategy
    • Innovation
    • Geographic Strategy
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players

Context

  • Evaluate Gartner's Vendor Positioning to Find Candidates That Meet Your Specific Requirements

Market Overview

  • Ability to Execute
  • Completeness of Vision

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