Gartner Research

Magic Quadrant for Unified Communications as a Service, Worldwide

Published: 10 October 2018

ID: G00342303

Analyst(s): Christopher Trueman , Daniel O'Connell , Megan Fernandez , Bjarne Munch , Rafael Benitez , Mihai Nguyen

Summary

The UC market is making a fundamental shift from premises-based UC to cloud UCaaS. Digital workplace application leaders should deploy UCaaS when possible, because virtually all vendor R&D investment is going to cloud solutions, with little investment for premises-based UC.

Table Of Contents

Market Definition/Description

Magic Quadrant

  • Vendor Strengths and Cautions
    • 8x8
    • AT&T
    • BT
    • Cisco (BroadSoft)
    • Fuze
    • Google
    • Masergy
    • Microsoft
    • Mitel
    • NTT Group
    • Orange
    • RingCentral
    • Star2Star
    • Verizon
    • West
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Notable UCaaS Vendors

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players

Context

  • SMBs
  • Midsize Enterprises
  • Large Enterprises

Market Overview

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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