Gartner Research

Magic Quadrant for Managed M2M Services, Worldwide

Published: 03 December 2018

ID: G00348379

Analyst(s): Eric Goodness, Pablo Arriandiaga, Toni Nygren, Leif-Olof Wallin, Jonathan Davenport, Godfrey Chua


Managed M2M service providers focus mostly on connections and tools to simplify connectivity management, though some offer value-added services. CIOs building IoT-enabled businesses can use this document to assess vendors for multiregional connectivity and value-added services to support outcomes.

Table Of Contents

Market Definition/Description

  • Sourcing and Logistics Management
  • Service Management
  • Device, SIM and System Management
  • Application Management
  • Security Management
  • Reporting and Analytics
  • Multisourcing Service Integration
  • Distinguishing Managed M2M Services and IoT
  • Provider Models
    • Communications Service Providers
    • Mobile Virtual Network Operators
    • IT Outsourcers and Integrators
    • OT and IT Vendors
    • Dedicated IoT Network Providers

Magic Quadrant

  • Vendor Strengths and Cautions
    • Aeris
    • AT&T
    • Deutsche Telekom
    • Eseye
    • Itron
    • KORE
    • KPN
    • Orange Business Services
    • Sierra Wireless
    • Sprint
    • Tele2 IoT
    • Telef√≥nica
    • Telenor Connexion
    • Verizon
    • Vodafone
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
    • Product or Service
    • Overall Viability
    • Sales Execution/Pricing
    • Market Responsiveness/Record
    • Marketing Execution
    • Customer Experience
    • Operations
  • Completeness of Vision
    • Market Understanding
    • Marketing Strategy
    • Sales Strategy
    • Offering (Product) Strategy
    • Business Model
    • Vertical/Industry Strategy
    • Innovation
    • Geographic Strategy
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players


Market Overview

  • Market Expansion Remains Robust, Although LPWA Adoption Is Tepid
  • LPWA Creates New Pricing Benchmarks
  • Security and Complexity Remain Top Challenges to M2M and IoT
  • MVNOs Continue to Make Their Presence Felt as Some CSPs Respond
  • Providers Consolidate Amid the Still Slow Embrace of Broader IoT Capabilities

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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