Gartner Research

Magic Quadrant for Managed Workplace Services, North America

Published: 14 January 2019

ID: G00352019

Analyst(s): Mark Ray , Daniel Barros

Summary

With the workplace as the front line of digital change and employee engagement, innovative workplace services give organizations a competitive edge. Gartner evaluates 21 vendors to enable sourcing, procurement and vendor management leaders to select the best provider for managed workplace services.

Table Of Contents

Market Definition/Description

Magic Quadrant

  • Vendor Strengths and Cautions
    • Atos
    • Bell Techlogix
    • Capgemini
    • Cognizant
    • CompuCom
    • DXC Technology
    • Fujitsu
    • Genpact
    • Getronics (Pomeroy)
    • HCL Technologies
    • IBM
    • Infosys
    • Insight
    • Long View
    • NTT DATA
    • Stefanini
    • TCS
    • TEKsystems
    • Unisys
    • Wipro
    • Zensar
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
    • Product or Service
    • Overall Viability
    • Sales Execution and Pricing
    • Market Responsiveness and Track Record
    • Marketing Execution
    • Customer Experience
    • Operations
  • Completeness of Vision
    • Market Understanding
    • Marketing Strategy
    • Sales Strategy
    • Offering Strategy
    • Business Model
    • Innovation
    • Geographic Strategy
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players

Context

  • Evaluate Gartner’s Vendor Positioning to Find Candidates That Meet Your Specific Requirements

Market Overview

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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