Gartner Research

Innovation Insight for Artificial Intelligence in Life and P&C Insurance

Published: 07 February 2019

ID: G00383930

Analyst(s): Kimberly Harris-Ferrante

Summary

Adoption and maturity of AI are increasing among insurance early adopters as they test new use cases and technologies. Insurance CIOs can benefit from greater awareness of AI fundamental use cases and the impact of AI to help guide innovation.

Table Of Contents

Analysis

  • Definition
  • Description
  • Benefits and Uses
    • User and Customer-Facing Use Cases
    • Back-Office Use Cases
    • Adoption Rate
  • Risks
  • Recommendations

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