Gartner Research

Use ‘Change Leadership’ Principles to Propel Your Digital Workplace Program to Success

Published: 13 February 2019

ID: G00355434

Analyst(s): Carol Rozwell , Elise Olding


Digital workplace programs will fail to enable digital business transformation if they are treated as individual, IT-driven technology projects. Digital workplace application leaders must cultivate change leadership skills to start and sustain the degree of change that these programs require.

Table Of Contents
  • Key Challenges



  • Adopt New Change Leadership Principles That Inspire and Engage Stakeholders
  • Embrace Change Leadership Using the ESCAPE Model
    • Phase 1: Actions to Inspire
    • Phase 2: Actions to Engage
  • Engage Business Leaders by Focusing on Specific Business Benefits
  • Align Technology Selection Using Gartner’s ACME Framework

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