Gartner Research

How to Foster Continuous Improvement With 3PL Providers

Published: 30 May 2019


Companies often struggle to continuously obtain added value from their 3PL providers. This research helps supply chain leaders responsible for logistics develop effective, continuous improvement programs to maximize the value of their relationships with 3PL providers.

Included in Full Research

  • Key Challenges
  • Identify Possible Opportunities Across the Five Primary Categories of Continuous Improvement: Technology, Process, People, Governance and Innovative Solutions
    • Technology
    • Process
    • People
    • Governance
    • Innovative Solutions
  • Assess Market Context, Baseline the Current State and Identify Gaps Using the Logistics Hierarchy of Metrics
    • What Is Happening?
    • Where Do We Want to Be and Why Does This Matter?
    • What Are the Priorities?
  • Segment 3PL Provider Portfolios and Align Continuous Improvement Programs With the Best Fit
    • Who Do We Want to Work With?
  • Seek Formal Continuous Improvement Commitments From 3PL Providers via Contractual Mechanisms
  • Recognize and Reward Success to Encourage Further Improvement


Courtney Rogerson

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