Gartner Research

Gartner Magic Quadrant for Unified Communications as a Service, Worldwide


Leading-edge UCaaS providers build, operate and maintain the UCaaS stack in data centers they control. Digital workplace application leaders should focus on these types of solutions because they are expected to have the fastest pace of innovation.

Published: 30 July 2019

ID: G00354149

Analyst(s): Daniel O'Connell , Megan Fernandez , Rafael Benitez , Christopher Trueman , Sebastian Hernandez

Table Of Contents

Market Definition/Description

Magic Quadrant

  • Vendor Strengths and Cautions
    • 8x8
    • ALE
    • Cisco
    • Dialpad
    • Fuze
    • Google
    • LogMeIn
    • Microsoft
    • Mitel
    • RingCentral
    • StarBlue (Star2Star-Blueface)
    • Windstream
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Notable UCaaS Vendors

Evaluation Criteria

  • Ability to Execute
    • Definitions of Ability to Execute Evaluation Criteria
  • Completeness of Vision
    • Definitions of Completeness of Vision Evaluation Criteria
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players


  • SMBs
  • Enterprises
  • Large Enterprises

Market Overview

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.