Gartner Research

SOAR: Assessing Readiness Through Use-Case Analysis

Published: 10 March 2020

ID: G00464879

Analyst(s): Eric Ahlm, Augusto Barros, Michael Clark


Security operations can always benefit from more efficiency, and organizations are exploring SOAR as a potential solution. This research helps security and risk management technical professionals determine if a SOAR platform is the right choice when adding automation to their security operations.

Table Of Contents


  • Defining SOAR
    • The Four Core Engines of SOAR
    • Workflow and Collaboration Engine
    • Ticket and Case Management Engine
    • Orchestration and Automation Engine
    • Threat Intelligence Management Engine
  • Prerequisites and Dependencies for SOAR
    • Operational Metrics
    • Defined Processes
    • Trained Operators
    • Documented Workflow
    • Supported Technology Integrations
  • Architecting the Inception of Security Automation
  • SOAR Use-Case Examples
    • SIEM Alert Handling (Team: Alert and Triage)
    • Phishing Email and Other Suspicious Email Response (Team: Incident Reponses)
    • Intelligence Management (Team: Threat Intelligence)
    • Compliance Tracking (Team: Corporate Governance and Compliance)
    • Running Consistent and Collaborative Incident Response (Team: IR)
    • Security Incident Case Enrichment (Team: IR)
  • Putting It All Together: A SOAR Assessment Company Example
    • SOAR Justification Example: XYZ Corp. Quick Facts
    • SOAR for Phishing Use-Case Justification Example
  • Strengths
  • Weaknesses


  • Demystify and Socialize the Limits and Real Possibilities of Security Automation
  • Choose a Candidate Use Case
  • Check Dependencies
  • Use Ideal Operational Metrics as SOAR Design Requirements
  • Evaluate SOAR Platforms Against Specific Metrics
  • Create a Justification Report of Both Hard and Soft Values

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