Gartner Research

A User-Driven Roadmap for Microsoft Teams Channels Adoption

Published: 04 August 2020


Microsoft Teams’ team channels provide group messaging and document sharing within a workspace. They are the most transformative features offered by the product. Application technical professionals can use this report as an end-to-end project roadmap to drive and sustain adoption of team channels.

Included in Full Research

  • How to Fix an Unstructured Deployment or Accelerate This Deployment of Team Channels
  • Step 1: Align — Get Everyone on Board With Your Plan
    • Operate Within Your Organization’s Office 365 Governance Structure
    • Define the Technical Scope of Your Rollout of Team Channels
    • Establish Critical Roles
    • When to Use and Not to Use Teams
  • Step 2: Prepare — Get IT Ready and Prepare to Engage Service Champions
    • Step 2a: Staff a CRM for Teams Role to Guide a Pilot and Rollout
    • Step 2b: Establish IT Infrastructure and Processes
  • Step 3: Launch — Pilot Strategically and Build Momentum
    • Step 3a: Deploy Teams to One or Two Organizations
    • Step 3b: Control Your Pilot by Limiting Creation of Teams
    • Step 3c: Deploy Teams More Broadly and Build Your Network of Service Champions
    • Steps 3d: Revise Policies Based on Lessons Learned
  • Step 4: Operate — Transition IT Service Responsibilities
    • Step 4a: Lead Service Champions to Improve and Lower Risks
    • Step 4b: Transition to Operational Responsibilities and Ongoing Policies
  • How to Quickly Scale the Adoption of Team Channels
    • Use Caution When Emulating Microsoft’s Path to Teams Adoption
  • Too Late, We’ve Already Deployed It With No User Adoption Strategy
    • Success With Team Channels Can Emerge Organically, But This Is Not a Sound Deployment Strategy
    • How to Unravel an Unstructured Rollout of Team Channels


Larry Cannell

Access Research

Already a Gartner client?

To view this research and much more, become a client.

Speak with a Gartner specialist to learn how you can access peer and practitioner research backed by proprietary data, insights, advice and tools to help you achieve stronger performance.

By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

Gartner research: Trusted insight for executives and their teams

What is Gartner research?

Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance.

Gartner research is unique, thanks to:

Independence and objectivity

Our independence as a research firm enables our experts to provide unbiased advice you can trust.

Actionable insights

Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps.

Proprietary methodologies

Our research practices and procedures distill large volumes of data into clear, precise recommendations.

Gartner research is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth.

Tap into our experts

We offer one-on-one guidance tailored to your mission-critical priorities.

Pick the right tools and providers

We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision.

Create a network

Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy.

Experience Information Technology conferences

Join your peers for the unveiling of the latest insights at Gartner conferences.

©2022 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.