Published: 10 November 2020
The CCaaS market has matured to a point where solutions are now more viable for multinational organizations, while the coronavirus pandemic accelerates adoption for cloud-based contact centers of all sizes. Application leaders should use this research to assist in their CCaaS buying decisions.
Analysts:
As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.
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