Gartner Research

Critical Capabilities for Content Services Platforms


The content services platform market is highly mature, differentiated by the maturity of cloud-first solution options and the applications of AI to content. Application leaders should use this report to navigate beyond vendor marketing and understand differentiating factors for key use cases.

Published: 19 October 2021

ID: G00740719

Analyst(s): Lane Severson Michael Woodbridge Marko Sillanpaa Tim Nelms

Table Of Contents


What You Need to Know


  • AODocs
  • Box
  • DocuWare
  • d.velop
  • Fabasoft
  • Hyland (Alfresco)
  • Hyland (Nuxeo)
  • Hyland (OnBase)
  • IBM
  • iManage
  • Intalio
  • Kyocera Document Solutions
  • Laserfiche
  • M-Files
  • Microsoft
  • NetDocuments
  • Newgen
  • Objective
  • OpenText
  • SER Group
  • Records Management
  • Process Automation and App Dev
  • Security and Privacy Intelligence
  • Content Intelligence
  • Productivity Intelligence
  • NWH Connectors
  • Business Role Hub Connectors
  • Federation
  • Content Collaboration
  • Paas/SaaS Deployment
  • Business Role Hub Document Management
  • Cloud Office Content Services
  • Information Governance
  • Content and Process Automation

Inclusion Criteria

Gartner Recommended Reading

Critical Capabilities Methodology

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