Gartner Research

Critical Capabilities for Unified Endpoint Management Tools

Published: 02 August 2022


Unified endpoint management is integral to managing, securing and enabling technology for the distributed enterprise. Infrastructure and operations leaders should use this research to evaluate UEM solutions based on four use cases and 15 critical capabilities.

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Key Findings
  • As hybrid work becomes a mainstay, and IT adapts legacy tools and processes to manage, patch and support Windows, macOS and mobile devices, regardless of location, UEM adoption continues to increase.

  • Sustained increases in cyberattacks highlight the need for UEM to be integrated into the zero trust ecosystem as a core response mechanism.

  • Support for broader endpoint diversity grows as organizations continue to deploy frontline worker technology and enable the use of Windows alternatives (e.g., macOS, Linux and Chrome OS).

  • IT administrators are increasingly using endpoint analytics to understand device performance and reliability.

  • Although the adoption of endpoint automation remains low, IT

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  • IBM
  • Ivanti
  • ManageEngine
  • Matrix42
  • Microsoft
  • VMware
  • Application Management
  • CMT Features
  • Endpoint Analytics and Automation
  • Automated Device Enrollment
  • Windows Management
  • macOS Management
  • Linux Management
  • Chrome OS Management
  • Nonstandard Endpoint Management
  • Security Integration and Policy
  • Remote Support and Control
  • Insights and Reports
  • Limited Use/Kiosk
  • Secure Remote Access (VPN)
  • Mobile Device Management
  • Security-Centric Management
  • Modern Windows PC
  • Nonstandard PC
  • Remote Worker

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Critical Capabilities: A deeper look into provider offerings

How does a Critical Capabilities report work?

As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.

A Critical Capabilities report is more than just a diagram. You also get:

Sharper focus

Narrow down the product and service criteria most important to you.

Individualized use cases

Use interactive features to customize usage scenarios based on your organization’s unique needs.

Faster decision making

Use data to speed up provider selection and accelerate the procurement process.

A Gartner Critical Capabilities report is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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