Gartner Research

Improve Operational Efficiency and Customer Service by Leveraging Top Digital Capabilities of 3PLs

Published: 27 October 2022

Summary

Growing demand for improved customer service, end-to-end visibility and greater efficiencies are accelerating investments in digital tools. Logistics leaders can use this research to explore the benefits of using digital capabilities provided by leading global 3PLs.

Included in Full Research

Overview

Key Findings
  • Increasing logistics costs and fear of a potential recession are both inhibiting further supply chain investments and pressuring logistics leaders to optimize costs and scrutinize their relationships with their 3PLs.

  • Increasing consumer demands for better customer service, greater end-to-end visibility and higher efficiencies are driving logistics leaders to adopt new technologies and software or leverage it from 3PLs at a faster rate.

  • New emissions reduction regulations created by local governments are requiring logistics leaders to focus on technologies that promote environmental sustainability.

Recommendations

Logistics leaders responsible for logistics and customer fulfillment should:

  • Improve operational efficiency and reduce errors by automating repetitive

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