Gartner Research

Hierarchy of Supply Chain Metrics: Focus on Key Metrics to Improve Operational Trade-Off Decisions

Published: 27 October 2022


Supply chain complexity and the sheer number of metrics available are leading to confusion over using metrics, resulting in poor business decisions. Supply chain leaders can use Gartner’s Hierarchy of Supply Chain Metrics to define, align and assess metrics, leading to faster, smarter decisions.

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Key Findings

Gartner’s 2021 Metrics of the Future Survey, which inquired about supply chain organizations’ experience and ability to use metrics in support of corporate goals, revealed:

  • 57% of respondents reported that they have too many metrics to track, suggesting that they struggle to focus on the ones that really matter.

  • 52% of respondents reported that metrics are viewed in isolated functional silos, potentially leading to suboptimized end-to-end supply chain performance.

  • 47% of respondents reported lack of standard metrics definitions, and 46% said that their data quality and accuracy is questionable, indicating there is often disagreement on metric definitions, underlying data, and actions

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Marco Sandrone

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