Published: 16 November 2022
The manual work of integrating customer and supplier portals with the ERP can overwhelm shared services leaders. Leaders can divide customers and suppliers to reduce manual work for AP and AR teams, deprioritizing some interactions, using technology, piloting new approaches or improving governance.
Main challenge: The manual work of integrating customer and supplier portal information into the ERP is overwhelming accounts payable (AP) and accounts receivable (AR) teams.
Common mistake: Many shared services leaders attempt to mandate suppliers and/or customers interact with them through a limited number of portals to reduce the manual work. However, many customers and suppliers do not comply with this mandate and the volume of manual work remains high.
A better approach: By assessing customer or supplier maturity, as well as interaction volume and value, shared services leaders can determine the most efficient places to leverage technology or governance
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