Published: 13 July 2023
Employees often seek HR information on company intranets but these sites provide a poor user experience if missing components. HR leaders should use this case study from New South Wales Department of Planning and Environment (NSW DPE) to create a user-centric, sustainable and up-to-date platform.
When employees have an HR-related question, they often turn first to their organization’s intranet to find the policies, system links or forms they need. As HR functions endeavor to drive more activity through self-service channels, their organization’s intranet must be user-friendly and kept up to date. HR shared services or HR operations teams are often responsible for maintaining the HR intranet or HR pages within an organizationwide intranet.
To ensure a positive employee experience, HR leaders should be mindful of specific guiding principles for content development, employee journeys or use cases, and regularly auditing content with assigned content owners.
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Analysts:
Human Resources Research Team
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