Published: 07 August 2023
Incumbent providers are facing stiff competition from new and specialist market entrants. Expansion of offerings, industry-specific capabilities and alliances are the key competitive trends that providers must navigate to compete better.
Hyperautomation service providers of various sizes are differentiating themselves with uniquely named, purpose-built assets. These are predominantly for analytics and workflow, accompanied by deployment methodologies.
Competition via building broader service and geographic scope via acquisitions and mergers is driven by the blending of digital business operations, the future of work, integration, automation, content interaction, generative AI, and composable functionality.
Fixed-price services have seen a decline in usage, dropping from 44% of hyperautomation service providers’ revenue to 36%.
Revenue from hyperautomation services in total is split 23% consulting, 44% build and implementation, and 33% managed services; the latter has grown in
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