Gartner Expert

Alan H Stanley

VP Analyst

Alan Stanley is a Senior Director Analyst at Gartner in the IT Leaders Sourcing, Procurement and Vendor Management team with over 30 years of experience in IT Industry. Mr. Stanley guides Gartner clients in sourcing (including outsourcing/offshoring) applications services (consulting, development and maintenance) and business process services. He specifically guides Gartner clients on sourcing strategy, provider selection, contracting and negotiation, sourcing management, Oracle applications service providers, business process services and sourcing services in Latin America.

Previous experience

Prior to joining Gartner Mr. Stanley was responsible for all IT and telecommunications sourcing for Western Union. He has more than 24 years of experience in the area of sourcing and supplier management and has led contracts and negotiations with large outsourcing service providers for Western Union, Zurich Insurance Group, Farmers Insurance and British Airways. He has also served in the Royal Air Force in England and speaks both British and U.S. English fluently having lived the last 20 years in the U.S.

Professional background

Western Union

Strategic Sourcing IT Procurement (Services, Software, Hardware, Telecom)

Zurich Financial Services

IT Sourcing (Application Services)

Farmers Insurance Group

Sourcing Transition (Application Services)

Areas of coverage

Sourcing, Procurement and Vendor Management Leaders

Supply Chain Technology Strategy and Selection

Contracting for Services (retired)

IT Services and Solutions

Vendor Management Strategy and Operations


Masters Degree in Natural Sciences (Maths/Physics) at Cambridge University (Pembroke College)

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Top Issues That I Help Clients Address

1How to develop and execute a sourcing strategy for applications and business process services?

2Best practices in establishing and managing SLAs and penalties for applications and business process services.

3Planning and managing transitions with outsourcing service providers.

4Best practices in terms and conditions when contracting for applications and business process services.

5How best to govern outsourced services provider delivery?