Alexandre Oddos is a VP analyst in the TSP organisation covering CRM Customer Services & Support. This ranges across the entire customer experience with a focus for vendors and end user customers on how to greatly orchestrate this. Customer Services and Support covers CCI & CCaas, Customer Engagement Center, Digital Services, Workforce Engagement Management, Fiels services management.
I was the deputy CEO in charge of globally orchestrating activities for all our international regions covering, sales, marketing, operations, support, services. This implied also full P&L management, strategy, 3 year business plan, and making sure the company was orchestrating its activities to be aligned with Shareholders strategy. (ie: cloud)
Chief Operating Office
Managing director business application (CRM-ERP)
Product Strategy and Launch for Tech CEOs
Product Life Cycle Management
Bachelor of Engineering in Electronics from Coventry University
1Top trends in Customer Service and support?
2Pricing products smartly?
3Optimizing product lifecycle?
5managing customer retention