Gartner Expert

Allan R. H. Wilkins

VP, Advisory

Allan Wilkins is a Advisory Vice President at Gartner covering Application Services and System Integrators in the IT Sourcing, Procurement and Vendor Management area. Mr. Wilkins guides Gartner clients in sourcing applications services which include ERP implementation, custom application development and ongoing support and maintenance. He guides Gartner clients on all phases of the sourcing life cycle (sourcing strategy, purchase and ongoing management).

With over 35 years of experience in IT, Mr. Wilkins has worked as both a client and application outsourcing service provider and gained experience on both sides of the technology sourcing life cycle. His experience covers applications, data and infrastructure across a variety of industries.

Previous experience

Prior to joining Gartner, Mr. Wilkins was responsible for the delivery of all IT services (applications, data, infrastructure, end-user services and security) for an oil and gas services company. Previously, he was the global lead for Supply Chain and Finance application support for a global consumer good and retail company. He also spent time at IBM as a Partner in their SAP Application Outsourcing practice.

Professional background


Vice President of IT Services



Estee Lauder

Global Application Management Lead

Areas of coverage


CIO Technology and Innovation Leadership

IT Contracts Negotiations

IT Sourcing, Procurement and Vendor Management Operating Model

IT Sourcing Strategy Development and Execution

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Top Issues That I Help Clients Address

1Application sourcing strategies, retained roles when outsourcing; insourcing versus outsourcing decisions

2Evaluation and selection of application services providers

3Contracting for agile development

4Application-service-related contract terms and conditions, negotiations, renegotiations, master service agreement (MSA), statement of work (SOW), request for proposal (RFP)

5What to look for in a SaaS implementation service provider