Gartner Expert

Allan R. H. Wilkins

Sr Director, Advisory

Allan Wilkins is a Senior Director Advisor at Gartner in the IT Sourcing, Procurement and Vendor Management advisory team. Mr. Wilkins guides Gartner clients in sourcing applications services which include ERP implementation, custom application development and ongoing support and maintenance. He guides Gartner clients on all phases of the sourcing life cycle (sourcing strategy, purchase and ongoing management).

With over 35 years of experience in IT, Mr. Wilkins has worked as both a client and application outsourcing service provider and gained experience on both sides of the technology sourcing life cycle. His experience covers applications, data and infrastructure across a variety of industries.

Previous experience

Prior to joining Gartner, Mr. Wilkins was responsible for the delivery of all IT services (applications, data, infrastructure, end-user services and security) for an oil and gas services company. Previously, he was the global lead for application support for the Estee Lauder Company. He also spent time at IBM as a Partner in their SAP Application Management Outsourcing practice.

Professional background


Vice President of IT Services



Estee Lauder

Global Application Management Lead

Areas of coverage

Sourcing, Procurement and Vendor Management Leaders

Midsize Enterprise IT Leadership

IT Services and Solutions

Negotiating IT Contracts

IT Cost Optimization, Finance, Risk and Value

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Top Issues That I Help Clients Address

1Application sourcing strategies, retained roles when outsourcing; insourcing versus outsourcing decisions

2Evaluation and selection of application service providers

3Contracting for agile development

4Application-service-related contract terms and conditions, negotiations, renegotiations, master service agreement (MSA), statement of work (SOW), request for proposal (RFP)

5What to look for in a SaaS implementation service provider