Gartner Expert

Andrew Johnson

Managing Vice President

Andrew Johnson is a Managing Vice President in Gartner's Enterprise Communications Services Research Group where he leads team of 10 analysts globally who translate trends in the communication services industry into actionable advice to CIOs, their staff, and the technology providers who sell to them. He advises on product management, strategic planning, product launches, and talent and team management. Andrew and his team advise enterprises on how to buy and manage communication services as part of workforce optimization and digital business transformation. Andrew shares his first-hand expertise on global and remote team management. Experienced public speaker and available for pro bono work to non profits.

Previous experience

Prior to joining Gartner, Mr. Johnson was a Product Marketing Manager for Canon, U.S.A. Previously, he worked for Konica Business Machines, where he held various sales, sales training and management positions.

Professional background


Marketing Manager


Sales Management

Areas of coverage

Enterprise Architecture and Technology Innovation Leaders

Marketing and Communications Leadership and Strategy

CIO Technology and Innovation Leadership

Demand Generation

Communications Product Planning and Strategy


B.S., Marketing, University of Dayton

Certificate Program, Telecommunications/ IT Network Management, New York University

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Top Issues That I Help Clients Address

1Tech Vendors: Product management frameworks, process, tools, product positioning

2IT Buyers: how to buy and manage communication services to enhance their digital workplace

3Tech vendors: strategic planning , marketing communications, strategic selling, go-to-market

4Advise all clients on talent management, interviewing, global team management

5Advise all clients how to extract maximum value from Gartner engagements

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