Gartner Expert

Andrew Miljanovski

Sr Director, Advisory

Andrew Miljanovski is a Sr. Director Advisor at Gartner, where he is part of the Sourcing, Procurement and Vendor Management team. Mr. Miljanovski currently conducts research associated with IT infrastructure and communications' sourcing in all four phases of the sourcing life cycle. In this capacity, he ensures integrated, high-quality analyses across all outsourcing services, along with the continued development of new research to meet the needs of Gartner clients. His responsibilities include working with clients to resolve infrastructure and communications issues for sourcing, procurement and vendor management leaders as well as multisourcing service integration (MSI). He also covers ServiceNow and other ITSM tool implementation.

Previous experience

Prior to this, Mr. Miljanovski was the Director of IT Operations. He was also the Managing Director of Infrastructure and Process. He worked as Head of Strategy, Planning and Services Branch. He has also worked as a Project Executive, Governance and Control. He was also a Director of Governance World Wide Strategic Outsourcing.

Professional background

Rogers Communications

Director, IT Operations Delivery

Ontario Government Public Service

Head Strategy, Planning and Services Branch, Central Agencies Cluster

IBM Canada Ltd.

Project Executive, Governance and Control Office

Areas of coverage

Infrastructure and Operations Leaders

Sourcing, Procurement and Vendor Management Leaders

IT Services and Solutions

Education

Bachelor of Commerce, York University

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Top Issues That I Help Clients Address

1IT sourcing strategy, outsourcing decisions, IT sourcing models

2Effective IT outsource management and measures

3Future of IT outsourcing market

4ITSM implementations and measurement

5Managing and improving vendor performance