Andrew Miljanovski is a Sr. Director Advisor at Gartner, where he is part of the Sourcing, Procurement and Vendor Management team. Mr. Miljanovski currently conducts research associated with IT infrastructure and communications' sourcing in all four phases of the sourcing life cycle. In this capacity, he ensures integrated, high-quality analyses across all outsourcing services, along with the continued development of new research to meet the needs of Gartner clients. His responsibilities include working with clients to resolve infrastructure and communications issues for sourcing, procurement and vendor management leaders as well as multisourcing service integration (MSI). He also covers ServiceNow and other ITSM tool implementation.
Prior to this, Mr. Miljanovski was the Director of IT Operations. He was also the Managing Director of Infrastructure and Process. He worked as Head of Strategy, Planning and Services Branch. He has also worked as a Project Executive, Governance and Control. He was also a Director of Governance World Wide Strategic Outsourcing.
Director, IT Operations Delivery
Ontario Government Public Service
Head Strategy, Planning and Services Branch, Central Agencies Cluster
IBM Canada Ltd.
Project Executive, Governance and Control Office
Infrastructure and Operations Leaders
Sourcing, Procurement and Vendor Management Leaders
IT Services and Solutions
Bachelor of Commerce, York University
1IT sourcing strategy, outsourcing decisions, IT sourcing models
2Effective IT outsource management and measures
3Future of IT outsourcing market
4ITSM implementations and measurement
5Managing and improving vendor performance