Gartner Expert

Anthony Mullen

VP Analyst

Anthony Mullen leads the AI agenda across Gartner.

He covers AI with specialisation in Natural Language Technologies such as speech to text, text mining, search, conversational AI and natural language generation. Current research is around multiagent systems and simulation.

Previous experience

Mr. Mullen's work has been with Fortune 500 organizations, supporting them from research, ideas generation and prototyping through to development and deployment of innovative products, architecture and services.

During his career, he has been instrumental in delivering a number of industry firsts across telecom, media, social and wearables technology.

Recently, he worked with a data science team exploring machine learning, big data, analytics and AI techniques to unlock answers to complex problems in areas like customer journeys, mobility, smart cities, wearables, health, automotive and retail.

Professional background

Profusion - Data Science Consultancy

Practice Lead - R&D and Consulting

Forrester Research

Senior Analyst for Emerging Technology

Global telecom and media companies

Mobile and Innovation Consultant

Areas of coverage

Data Management Solutions

Artificial Intelligence

Customer Service and Support Technology


Honors Degree in Computer Science

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Top Issues That I Help Clients Address

1How to understand and apply AI effectively

2Strategy and tactics for Artificial Intelligence

3How to develop information architecture to support language automation

4What is the vendor landscape for Natural Language Technologies

5How to apply simulation approaches to enterprise architecture and solutions