Gartner Expert
Anthony Mullen
Sr Director Analyst
Anthony Mullen conducts cross-domain research, often collaborating with other areas of Gartner for deeper insights into personal technologies. Current research themes include: virtual personal assistants (VPAs) and bots, artificial intelligence (AI) and conversational platforms, multidimensional wellness and health, citizens roles and technologies within smart cities, predictive analytics and user data as well as macrotrends and forecast modeling across personal technologies.
Roles and responsibility
Personal Technology Vendors, Strategic Planners, R&D, Product Marketers, Product Management, Analyst Relations, CMOs
End User: CEO, CIO, CTO, Senior Analytics Manager
Previous experience
Mr. Mullen's work has been with Fortune 500 organizations, supporting them from research, ideas generation and prototyping through to development and deployment of innovative products, architecture and services.
During his career, he has been instrumental in delivering a number of industry firsts across telecom, media, social and wearables technology.
Recently, he worked with a data science team exploring machine learning, big data, analytics and AI techniques to unlock answers to complex problems in areas like customer journeys, mobility, smart cities, wearables, health, automotive and retail.
Professional background
Profusion - Data Science Consultancy
Practice Lead - R&D and Consulting
Forrester Research
Senior Analyst for Emerging Technology
Global telecom and media companies
Mobile and Innovation Consultant
Areas of coverage
New Market Opportunities
Product Strategy (retired)
Maximize Personal Technology Platforms to Shape User Experiences (retired)
Maximize Personal Technologies to Evolve Product Portfolios (retired)
Innovate in Product Strategy for Technology and Service Providers (retired)
Education
Honors Degree in Computer Science
Top Issues That I Help Clients Address
1Implications and applications of artificial intelligence (AI) for consumer/user products
2Strategy and tactics for virtual personal agents (VPAs) and bots
3Understanding user trends from behaviors and usage to interaction design preferences
4The role of citizens and their technologies within smart cities
5How to develop or engage with data science teams, analytics and cognitive sciences