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Gartner Expert
Apeksha Kaushik
Principal Analyst
Apeksha Kaushik is a Principal analyst and works within the CIO Research group at Gartner, as a member of the Government and Education team. She is focused on supporting government sector CIOs and public sector technology and service providers (TSPs) product leaders globally.
She provides research and advice to Government CIOs on initiatives covering IT modernization, innovation, and digital transformation. These initiatives include the transition to digital government, Government initiatives to raise their digital maturity, Business and technology trends , priorities for Governments. She also covers government applications such as for online voting, legislative management, grants management, Government meeting management. and focusses on citizen engagement, voice of citizen, and likes.
For public sector TSPs product leaders, the key initiatives include industry product planning and strategy as well as industry technology market essentials. These encompass enterprise IT spending forecasts and demand, growth opportunities and risks, emerging business and technology trends. The TSP public sector key initiatives enable product leaders and other technology business leaders effectively plan, develop, innovate, deploy, and position solutions for the government and education markets.
Previous experience
Ms. Apeksha joined the Government CIO group after serving the Technology Service Provider's Quantitative Innovation Team. She played an instrumental role in the publication of IoT Forecast working on the use cases for Digital Government Services and City operations Sector/Vertical working on use cases for smart city initiatives such as asset tracking, waste management, toll and traffic management.
She was a key contributor to publication of the Market Share document for key market players each year with axial contribution and leading the Vendor revenue Profiles project for almost 25 top IT vendors as the Vendor lead analyst.
Professional background
Gartner
Associate Principal Analyst
Gartner
Researcher
Areas of coverage
Government Verticals Digital Innovation and Application Modernization
Governmentwide Digital Innovation and Application Modernization
Industry Markets and Technologies
Industry Product Planning and Strategy
Education
Masters in Finance and Human Resources
Bachelors in Technology degree in Electronic Instrumentation and Control
Top Issues That I Help Clients Address
1Government Applications: Meeting/agenda/Legislative Process Management solutions, Online voting solutions, Grants Management Solutions
2Citizen Service Delivery, including DXP, CRM and citizen engagement applications and enhancing Citizen Experience and Total experience
3The transition to digital government and post digital and Government initiatives to raise their digital maturity
4The impact of emerging technologies on government services like Superapps, Generative AI, Blockchain and digital twin
5Help Technology and Service provider leaders with the key initiatives including industry product planning and strategy as well as government technology market insights