Gartner Expert

Beth Coppinger

Sr Director Analyst

Beth Coppinger is a Senior Research Director, Analyst working in the Supply Chain CSCO Strategy and Planning team. Based in North America, she brings over 30 years of broad supply chain expertise leading global transformation programs, business unit SC head, customer service, planning and customer supply chain management.

Her core areas of research are customer experience, commercial innovation, supply chain enablement, customer collaboration, customer centricity and segmentation.

Previous experience

1. Regional Business transformation to create consolidated supply chain company.

2. Head of North America logistics ($10bn CPG business)

3. Supply chain business partner for the North America Personal Care Business. Leader for S&OP and planning.

4. Head of Customer Supply Chain Management.

5. Head of Customer Service

Professional background


Senior Research Director, Analyst


Head of SC Transformation PMO, Head of Logistics, Head of Personal Care SC

Areas of coverage

Executive Leadership: Customer Experience Strategies

Supply Chain Transformation

Supply Chain Leadership


MS, Chemical Engineering

BS, Chemical Engineering

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Top Issues That I Help Clients Address

1Elevate supply chain's role in managing customer experience to drive growth

2Build Collaborative Customer Partnerships for Joint Value Creation

3Build a culture of customer centricity and CX excellence in supply chain

4Drive commercial innovation via the supply chain

5Driving value through customer segmentation and SC segmentation