Gartner Expert

Beth Coppinger

Sr Director Analyst

Beth Coppinger is a Research Director working in the Supply Chain (SC) Logistics and Customer Fulfillment team. Based in North America, she brings over 30 years of broad supply chain, customer service, planning and logistics experience. Her core areas of research are customer service (order to cash process, org design, metrics), customer collaboration, collaborative customer planning (VMI, CPFR), and customer experience.

In her previous roles, Ms. Coppinger has held both leadership and functional responsibility for planning, S&OP, customer supply chain integration, customer service, and logistics. She also has experience leading large scale business and SC transformation programs.

Previous experience

1. Led business transformation to create Americas supply chain company.

2. Head of North America logistics ($10bn CPG business)

3. Supply chain leader/ business partner for the North America Personal Care Business. Leader for S&OP and end to end planning for $700mn+ portfolio.

4. Head of Customer Supply Chain Integration. Partnered with top accounts on value creation

5. Head of Customer Service (transactional order to cash)

Professional background

Gartner

Research Director, Planning and Customer Service

Unilever

Head of SC Transformation PMO, Head of Logistics, Head of Personal Care SC

Areas of coverage

Supply Chain Planning

Supply Chain Customer Fulfillment and Collaboration

Education

MS, Chemical Engineering

BS, Chemical Engineering

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Top Issues That I Help Clients Address

1Customer Service and Order to Cash Best Practice

2Collaborative Supply Chain Partnerships Between Manufacturers and Customers to Drive Improvements in Service, Cost and Cash

3Collaborative Planning and Forecasting (VMI, Co-managed Inventory, CPFR)

4Customer Experience

5Customer Service and Customer Logistics Organization Design and Metrics