Gartner Expert

Beth Coppinger

Sr Director Analyst

Beth Coppinger is a Senior Research Director, Analyst working in the Supply Chain (SC) Logistics and Fulfillment team. Based in North America, she brings over 30 years of broad supply chain, customer service, planning and logistics experience. Her core areas of research are customer experience (maturity, enhancing SC's role), customer fulfillment (maturity, order to cash process, org design, metrics), and customer collaboration.

In her previous roles, Ms. Coppinger has held leadership positions across the supply chain, leading large scale business and SC transformation programs.

Previous experience

1. Regional Business transformation to create consolidated supply chain company.

2. Head of North America logistics ($10bn CPG business)

3. Supply chain business partner for the North America Personal Care Business. Leader for S&OP and planning.

4. Head of Customer Supply Chain Management.

5. Head of Customer Service

Professional background

Gartner

Research Director, Planning and Customer Service

Unilever

Head of SC Transformation PMO, Head of Logistics, Head of Personal Care SC

Areas of coverage

Logistics and Fulfillment

CSCO Strategic Leadership

Education

MS, Chemical Engineering

BS, Chemical Engineering

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Top Issues That I Help Clients Address

1Elevate supply chain's role in managing customer experience to drive growth

2Build Collaborative Customer Partnerships for Joint Value Creation

3Build a culture of customer centricity and CX excellence in supply chain

4Customer Service and Order to Cash Best Practice

5Customer Fulfillment organization design, metrics