Gartner Expert

Bjarne Munch

Sr Principal Analyst

Bjarne Munch is a Principal Research Analyst in Gartner, based in Brisbane, Australia. Mr. Munch focuses on a number of areas with enterprise communications, i.e., network services, managed services PSTN, SIP trunking, mobile services and unified communications. This includes aspects such as evaluation of WAN services and service providers, trend and evolution of network services, WAN architectures, hybrid WAN, internet connectivity, broadband services, SD-WAN, cloud connectivity, service-level agreements, contract reviews, and terms and conditions. It also include mobile services, and mobile services contract review, unified communications and unified communications as a service strategies and service proposal reviews, and ServiceNow contract reviews.

Previous experience

Mr. Munch's responsibilities include research and advisory work in enterprise networking, network service procurement, unified communications, unified communication as a service and related services. His particular interests include enterprise network design best practices, global and Asia/Pacific regional WAN services and providers, cloud connectivity, software-defined WAN (SD-WAN) and hybrid WAN, application networking such as WAN optimization and application acceleration, and IP telephony and unified communications.

He provides strategic and technical advice on network service and managed network service strategies, sourcing best practices, terms and conditions, contract reviews, service-level agreements, best practice WAN architectures as well as advice on unified communications and unified communication as a service strategy development.

He has more than 15 years of experience in the telecommunications industry. Prior to joining Gartner, he worked for Ericsson, Australia, and was responsible for the line of business convergent communication. Before this, he was a Lead Solution Architect in the Ericsson Convergent Communication group. He has also served as Chairman of the Global Fixed Switch Product Development Council. As such, he has extensive experience with telecommunications technology, services and solutions, as well as experience in implementation of IP telephony solutions.

Professional background

Ericsson

Strategic Product Manager - IP Convergence

Meta Group

Senior Research Analyst

Areas of coverage

Infrastructure and Operations Leaders

Cloud and Edge Infrastructure

Digital Workplace Applications

Infrastructure Security

Education

Master of Science in System Engineering, Aalborg University, Denmark

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Top Issues That I Help Clients Address

1Selecting and sourcing managed WAN services, including contract reviews

2How to design the enterprise WAN using SD-WAN, MPLS and Internet and LTE

3Contract reviews for communications services; WAN, Mobile, PSTN, SIP trunking and USaaS

4Establishing SIP Trunking and UCaaS strategies

5ServiceNow contract reviews