Gartner Expert

Brad Fager

Sr Director Analyst

Brad Fager is a product manager for Gartner benchmarking and currently supports talent and operations research for service and support leaders.

Previous experience

Mr. Fager is an experienced leader with extensive experience in the information services industry, specialized in functional areas of sales, marketing, communications, and customer service. His responsibilities have focused on developing and managing data products and decision-support tools.

Areas of coverage

Sales Operations

Service and Support Talent and Operations

Service and Support Customer Experience and Analytics


Master of Business Administration from Georgetown University McDonough School of Business

Bachelor of Arts from Bucknell University

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