Gartner Expert

Brady has more than 18 years experience in the contact center industry; with the majority of his time spent leading the strategy and execution of support organizations. Throughout his career, Brady has worked with a variety of organizations, ranging from Fortune 10 companies to small, hyper growth companies; and with teams located throughout the United States, Latin America, Asia, and Europe. His experience traverses leading both captive/internal teams as well as within the BPO industry. Throughout his tenure, Brady has reported directly to C-suite executive leaders and is able to help navigate the challenges that support leaders face when looking to communicate and deliver value to their organizations.

Brady has always enjoyed the relationships built and the emotional connection a customer support team can gain through supporting a common goal. His true passion is found in helping organizations identify and achieve phenomenal success internally while minimizing friction to create wonderful customer experiences worldwide.

Previous experience

Professional background