Gartner Expert

Cathy Tornbohm

Distinguished VP Analyst

Cathy Tornbohm has more than 25 years' experience in the industry and is a Gartner Distinguished VP analyst responsible for business process outsourcing (BPO), Robotic Process Automation (RPA) and IT services research. Ms. Tornbohm specializes in researching the advantages and challenges of adopting RPA and BPO for administrative purposes, specifically finance and accounting, and procurement BPO.

Previous experience

Prior to joining Gartner, Ms. Tornbohm provided strategic market and competitive analysis for BT, and Cable and Wireless and at Mobil Oil in sourcing and procurement.

Professional background

BT Consulting and Systems Integration

Market Research Manager

Cable & Wireless

Market Research Manager

Mobil Oil

Procurement Analyst

Areas of coverage

Product Planning

Product Development

Go-to-Market Strategy

Strategize Long-Term Growth

Technology Market Essentials


M.S., Marketing and Product Management, Cranfield University

B.S., Industrial Business Systems, De Montfort University

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Top Issues That I Help Clients Address

1TSP: Technology Product Manager- Product Development RPA and BPO

2TSP: Technology Product Managers- Product Planning RPA and BPO

3TSP: Marketplace- Marketplace RPA and BPO

4TSP: Tech CEOs- Corporate Development for Tech CEOs in RPA and BPO

5TSP: Technology General Managers- Product Portfolio Leadership for RPA and BPO